Floating Leasing Professional - Cross Creek & Waterford Village

Freeman Webb Company•Knoxville, TN

About The Position

The Floating Leasing Professional shows and leases apartments to prospective residents and supports leasing and community operations at Cross Creek and Waterford Village. The role communicates with prospective and current residents, develops resident relations, learns professional sales techniques, conducts apartment tours, follows up with prospects, completes lease agreements, and collects rental deposits. It also inspects model apartments, maintains listings of available units, assists with advertising, verifies applicant information, and substitutes for the Assistant Manager when absent. The position requires adherence to fair housing laws and participation in staff, management, and department meetings, along with ongoing training and development. Freeman Webb describes its workplace as collaborative and supportive, with an emphasis on teamwork, employee growth, promotion from within, professional development, and consistent training. The company offers competitive benefits, including a 401(k) plan and paid time off.

Requirements

Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to generate reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from clients, customers, and the general public.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including a copier, fax, computer, typewriter, calculator, and telephone.
Ability to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Ability to occasionally lift and/or move up to 20 pounds.
Vision abilities including close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

Associate's degree or equivalent from a two-year college or technical school.
Bilingual ability.

Responsibilities

Communicate with prospective residents seeking information and current residents with complaints or problems.
Develop and maintain resident relations through courteous on-site service, prompt maintenance calls, newsletter completion, and knowledge of community policies.
Develop professional sales techniques.
Accompany prospects to model apartments and discuss apartment layouts, facilities, nearby shopping centers, available services, and lease terms.
Follow up with prospective residents who did not complete an application.
Complete lease forms or agreements and collect rental deposits.
Inspect the model apartment daily and arrange necessary maintenance.
Compile and update listings of available rental units.
Assist with composing newspaper advertisements.
Contact credit bureaus, previous landlords, and employers to verify prospective residents' information.
Substitute for the Assistant Manager when absent.
Adhere to all fair housing laws.
Attend regular staff meetings, weekly management meetings, and weekly department meetings.
Update work order agendas weekly.
Complete and submit weekly activity, traffic and leasing, and off-site marketing reports accurately and on time.
Continuously develop and improve through training and development.