Floating Leasing Consultant

Avenue5 Residential • Oakland, CA

13d

About The Position

Avenue5 Residential is seeking a Floating Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals across properties in Tracy, Oakland, Martinez, Pleasant Hill, San Rafael, Santa Rosa, San Anselmo, and San Jose, California. The role interacts with prospective and current residents to support occupancy, resident retention, and client satisfaction. It requires a customer-focused approach, including listening, understanding, empathy, and respect. The schedule is Monday through Friday, with occasional Saturdays, and pay is $25 to $28 per hour.

The position supports a quality living experience through leasing, resident services, property inspections, recordkeeping, and administrative assistance. The consultant works with prospective and current residents and coordinates with property management and maintenance teams. A valid driver’s license, clean driving record, and current auto insurance are required. The successful candidate must complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Requirements

• High school diploma required.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.
• Experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate, detailed records of traffic activity in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during tenancies by ensuring requests receive prompt and accurate responses.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with processing resident work orders and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering phones, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to support resident retention.
• Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED