Floating General Manager

INTOWN SUITES•Mobile, AL

18d

About The Position

The Floating General Manager is responsible for operating an individual property while temporarily assigned there. Assignments are made by the Regional Operations Manager to cover General Managers’ days off, vacations, or other absences. The role also includes short-term assignments across properties in the assigned market, which may involve local marketing, property staff training, and quality assurance improvements as directed by the Regional Operations Manager. Travel to other properties and the bank is required, with occasional overnight stays.

Requirements

Valid driver’s license, current auto insurance, and a functioning automobile.
Ability to read, speak, write, and understand English to interact with guests and staff and handle administrative duties.
Ability to read, understand, and interpret reports and other internal hotel information.
Sufficient mathematical skills to prepare forecasts and reports; calculate room revenue, average rate, occupancy percentage, and labor costs; and count and balance a cash bank.
General computer proficiency.
Thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, and upselling techniques.
Knowledge and ability to perform a variety of front office and related positions in response to business conditions.
Ability to communicate thoughts clearly and understandably.
Ability and flexibility to work long hours regularly and as business conditions demand.
Ability to manage multiple activities, including in stressful situations.
Ability to organize oneself, work, and the efforts of others.
Ability to make effective judgments across front office operations and staffing and solve guest and operational problems.
At least 3 years of management experience; supervisory experience is required. Experience requirements may vary based on company size, volume, and character.
Ability to stand for shifts of up to eight hours and remain stationary 50% of the time.
Ability to perform occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to use hands and fingers extensively to operate a keyboard, answer phones, use a calculator, copy machine, computer printer, and other office productivity equipment.
Ability to use a computer terminal with extensive eye contact with a video display terminal.
Ability to frequently communicate with employees and vendors and exchange accurate information.
Travel to other properties within the market and to the bank 90% of the time; overnight stays may be required.

Nice To Haves

Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the required knowledge, skills, and abilities.
High school diploma preferred but not required.

Responsibilities

Operate properties as needed in the absence of a General Manager.
Follow the General Manager Daily Flow when acting as a General Manager.
Develop expertise with the computer operating system.
Assist with recruiting General Managers and other property staff.
Train, develop, and support property staff.
Drive sales through sales calls and other local marketing as directed by the Regional Operations Manager.
Ensure and provide excellent guest service.
Identify and manage repair and maintenance issues.
Identify and follow up on life-safety and inspection issues.
Immediately notify the Regional Operations Manager of safety, security, or policy violations.
Notify the Regional Operations Manager of guest concerns.
Monitor competitors in markets as directed by the Regional Operations Manager.
Help meet budgets through effective cost and inventory control.
Help properties maximize financial performance.