Floating General Manager D10

FiveStar•Paducah, KY

15d

About The Position

Floating General Managers oversee the operations of stores they are assigned to when a permanent General Manager is absent, or partner with a General Manager to support store operations. Their responsibilities span accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store teams in accordance with company policies and procedures. The role is hands-on in daily operations and requires travel to various FiveStar locations as assigned, typically for day travel. Work may involve different shifts, weekends, holidays, seasonal weather conditions, and cold indoor environments.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver’s license.
Must be at least 18 years old.
Professional appearance and a positive attitude.
Team-oriented, customer-focused, honest, hardworking, and excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to travel to various FiveStar locations as assigned, typically for day travel.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting up to 55 pounds, working in cold indoor environments of 35 degrees or less, and food service preparation.
Ability to work in varying seasonal weather conditions.

Responsibilities

Perform customer service, management, and food service duties, including hands-on participation in daily operations.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Ensure timely and thorough training of store team members.
Address store-level issues effectively to support long-term resolution.
Educate store team members about policies and communications and follow up on them.
Manage merchandising and inventory levels, including displays, pricing, promotional signage, and out-of-stocks.
Practice and promote the FiveStar treatment through a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery prevention guidelines are in place.
Oversee food operations, including food service area appearance, food quality, tracking, promotions, signage, and adherence to food service guidelines.
Review P&L statements and implement changes to improve store performance.