Floating General Manager D4

FiveStar • Glasgow, KY

15d

About The Position

Floating General Managers oversee store operations when a permanent General Manager is absent or partner with a General Manager to assist with operations. Responsibilities span accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team members according to company policies and procedures, while remaining hands-on in daily operations.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 1 year of retail management experience or equivalent educational background.
• Valid driver's license.
• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Team player who is customer-focused, honest, hardworking, and has excellent attendance.
• Basic computer skills.
• Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
• Ability to travel to various FiveStar locations as assigned, typically for day travel.
• Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting up to 55 pounds, working in cold indoor environments of 35 degrees or less, and food service preparation.
• Ability to work in varying seasonal weather conditions.

Responsibilities

• Handle customer service, management, and food service responsibilities and participate hands-on in daily operations.
• Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
• Ensure timely and thorough training of store team members.
• Address store-level issues effectively to support long-term resolution.
• Educate store team members about policies and communications, and follow up as needed.
• Manage merchandising and inventory levels, including displays, pricing, promotional signage, and out-of-stock items.
• Practice and promote the FiveStar treatment by creating a friendly atmosphere, meeting customer needs, and using suggestive selling.
• Ensure inventory controls are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are followed.
• Oversee food operations, including the appearance of food service areas, food quality, tracking, promotions, signage, and compliance with food service guidelines.
• Review profit and loss statements and implement changes to improve store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED