Floating Doctor's Technician (PEG NC)

Physicians Eye Care Group • Erwin, NC

6d • Onsite

About The Position

The Floating Doctor's Technician is an on-site, patient-facing role at Physicians Eyecare Group stores. The technician supports an efficient transition between clinical services and the retail team, provides outstanding service, and partners with colleagues to create a positive patient experience. The role includes clinical support under the supervision, direction, and guidance of a PEG physician, as well as operational duties that support store goals and patient care. Work hours are determined based on business needs.

Requirements

• Associate's degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Schedule flexibility; work hours are determined based on business needs.
• Comfort working with technology and curiosity about current innovations.

Nice To Haves

• Optical experience.

Responsibilities

• Meet training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group.
• Communicate effectively with the supervising PEG physician for direction and guidance regarding patient care.
• Achieve desired daily, weekly, monthly, and quarterly PEG goals.
• Collaborate with team members to deliver an outstanding patient experience and accomplish store goals, clinical metrics, and initiatives.
• Greet patients, identify their needs, and provide information about available products and services.
• Answer customer inquiries and gather necessary information to support a positive experience.
• Schedule and confirm appointments.
• Assist with resolving patient complaints and communicate the status of pending orders, ensuring patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee Assistance Program (EAP).
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree