Doctor's Technician (PEG NC)

Physicians Eye Care Group • Wilson, NC

13d • Onsite

About The Position

The Doctor’s Technician serves as a patient-facing connection between the clinical services team and the retail team at a Physicians Eyecare Group store. The role focuses on providing outstanding customer service, supporting an efficient patient flow, and partnering with the team to create an exceptional patient experience. PEG doctors provide supervision, direction, and guidance regarding patient care and clinical services, including diagnostic pre-testing, digital refraction, contact lens care, and PEG clinical standards. The technician communicates with the supervising PEG physician and meets applicable training, procedure, protocol, certification, clinical-standard, and performance-goal requirements.

The position also supports store operations by greeting patients, identifying their needs, answering inquiries, scheduling and confirming appointments, helping resolve complaints, and communicating the status of pending orders. The technician collaborates with team members to achieve store goals and clinical metrics, maintains confidential patient records in accordance with HIPAA requirements, and performs basic housekeeping as needed. Work hours are determined by business needs, and the role requires schedule flexibility.

Requirements

• Associate’s degree, an advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive problem-solving skills to address potential patient concerns or objections.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Schedule flexibility; work hours are determined by business needs.
• Interest in working with technology and curiosity about current innovations.

Nice To Haves

• Optical experience.

Responsibilities

• Provide outstanding service and help deliver an efficient, memorable patient experience.
• Coordinate the transition of patients between the clinical services team and the retail team.
• Follow PEG training guidelines, procedures, protocols, certification requirements, and clinical standards.
• Communicate with the supervising PEG physician to receive direction and guidance regarding patient care.
• Support diagnostic pre-testing, digital refraction, and contact lens care under PEG physician supervision and guidance.
• Achieve daily, weekly, monthly, and quarterly PEG goals.
• Collaborate with team members to accomplish store goals, clinical metrics, and initiatives.
• Greet patients, identify their needs, and explain available products and services.
• Answer customer inquiries and gather necessary information.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and communicate the status of pending orders.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Maintain patient records securely and confidentially in accordance with HIPAA requirements.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life insurance and short-term disability coverage for eligible employees.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee Assistance Program (EAP).
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree