Doctor's Technician (PEG NC)

Physicians Eye Care Group•Richlands, NC

13d•Onsite

About The Position

The Doctor’s Technician provides a welcoming first point of contact for patients and helps coordinate their transition from clinical services to the retail team. The role focuses on delivering outstanding customer service, supporting an efficient patient experience, and partnering with store team members to achieve store goals, clinical metrics, and initiatives. Physicians Eyecare Group provides the store’s clinical services. PEG doctors supervise and guide Doctor’s Technicians in areas including diagnostic pre-testing, digital refraction, contact lens care, and clinical standards. The technician must communicate effectively with the supervising PEG physician regarding patient care, meet training, protocol, procedure, certification, and clinical requirements, and achieve established PEG goals. This is an on-site store role. Work hours are determined by business needs, and schedule flexibility is expected. The position may include competitive variable compensation opportunities and sales commissions.

Requirements

An associate’s degree, an advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
A passion for customer satisfaction and a positive demeanor.
Proactive problem-solving skills to address potential patient concerns or rebuttals.
Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Schedule flexibility; work hours are determined by business needs.
Comfort working with technology and curiosity about current innovations.

Nice To Haves

Optical experience.

Responsibilities

Deliver an outstanding patient experience and collaborate with team members to accomplish store goals, clinical metrics, and initiatives.
Greet patients, identify their needs, and provide information about available products and services.
Answer customer inquiries and gather information needed to ensure a positive experience.
Schedule and confirm appointments.
Assist with resolving patient complaints and communicate the status of pending orders, ensuring patient expectations are met.
Perform basic housekeeping duties as necessary to maintain brand standards.
Maintain patient records confidential and secure in accordance with HIPAA requirements.
Communicate with the supervising PEG physician for direction and guidance regarding patient care.
Follow PEG training guidelines, procedures, protocols, certification requirements, and clinical standards.
Achieve established daily, weekly, monthly, and quarterly PEG goals.
Perform other duties as assigned and required.