Doctor's Technician (PEG NC)

Physicians Eye Care Group • Gastonia, NC

13d • Onsite

About The Position

The Doctor’s Technician provides outstanding customer service to patients and helps coordinate an efficient transition from the clinical services team to the retail team at a Physicians Eyecare Group store. The role supports patient care under the direction and guidance of a supervising PEG physician, while helping deliver an easy, memorable experience and achieve store and clinical goals.

The position requires completing PEG training, procedures, protocols, certification requirements, and clinical standards. Work hours are determined by business needs, so schedule flexibility is required. Optical experience is a plus.

Requirements

• Associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Schedule flexibility, with work hours determined by business needs.
• Comfort working with technology and curiosity about current innovations.

Nice To Haves

• Optical experience.

Responsibilities

• Deliver an outstanding patient experience and collaborate with team members to accomplish store goals, clinical metrics, and initiatives.
• Greet patients as they enter the store and identify their needs, providing information about available products and services.
• Answer customer inquiries and gather necessary information to support a positive experience.
• Schedule and confirm appointments.
• Assist with resolving patient complaints and communicate the status of pending orders, ensuring patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Maintain confidential and secure patient records in accordance with HIPAA requirements.
• Follow PEG training guidelines, procedures, protocols, certification requirements, clinical standards, and physician direction regarding patient care.
• Achieve daily, weekly, monthly, and quarterly PEG goals.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee Assistance Program (EAP).
• Variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree