Doctor's Technician

Stanton Optical • Virginia Beach, VA

13d • Onsite

About The Position

The Doctor’s Technician serves as a meaningful first point of contact for patients at Stanton Optical, helping coordinate their transition between clinical services and the retail team. The role provides customer service, supports sales, and fosters collaboration between retail and clinical services. It also involves scheduling and confirming appointments, collecting patient information, conducting pre-tests, supporting complaint resolution, and helping ensure orders are delivered accurately and on time. The position is on-site at a store location and reports to the Store (Brand) Manager.

Requirements

• Associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or objections.
• Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and provide an easy and memorable experience while informing them about promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information, and complete pre-tests.
• Obtain brief medical histories and complete noncontact tonometry, auto refraction, visual acuity, color, stereopsis, Amsler grid, and other tests.
• Assist the Management Team with patient complaint resolution and communicate the status of all jobs to help ensure patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Complete simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree