Doctor's Technician

Stanton Optical•Del City, OK

12d•Onsite

About The Position

The Doctor’s Technician is the first touchpoint for patients at Stanton Optical, helping create an efficient transition between clinical services and the retail team. The role provides customer service, facilitates sales, and supports collaboration between retail and professional services. Responsibilities also include assisting with patient intake and pre-testing, supporting optical lab operations, and helping ensure orders are accurate and delivered on time. Stanton Optical is a full-service retail optical provider focused on making eye care easy, accessible, and affordable. Team members are expected to support Now Optics’ Vision, Mission, and iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. This is an on-site store position reporting to the Store (Brand) Manager.

Requirements

Associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
At least 2 years of experience delivering outstanding customer service to patients and/or customers.
Ability to communicate effectively with a diverse group of people.
Ability to actively listen, build rapport, and empathize with patients.
Proactive problem-solving skills to address potential patient concerns or rebuttals.
Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
Results-driven ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
Passion for customer satisfaction and a positive demeanor.

Responsibilities

Greet patients and customers as they enter the store, identify their needs, and provide information about available promotional products and services.
Answer customer inquiries and gather information to facilitate sales.
Build a strong partnership between the retail team and professional services.
Schedule and confirm appointments; enter new patient history and personal information into the system.
Complete pre-tests, including obtaining a brief medical history and performing noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests.
Assist the Management Team with resolving patient complaints and provide updates on the status of jobs to help ensure patient expectations are met.
Perform basic housekeeping duties as needed to maintain brand standards.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.