Doctor's Technician

Stanton Optical • Albuquerque, NM

7d • Onsite

About The Position

At Stanton Optical, Doctor’s Technicians help create an efficient transition between clinical services and retail. The role provides outstanding service to patients and customers, supports sales, and fosters collaboration between the retail and clinical services teams. Technicians greet visitors, identify patient needs, assist with appointments and clinical pre-tests, and help ensure orders are delivered accurately and on time. The position also includes basic lab work, customer repairs, housekeeping, and support with patient concerns.

Requirements

• Associate degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
• Results-driven, with the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and help provide an easy and memorable experience while informing them about available promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Build a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new-patient history and personal information, and complete pre-tests.
• Obtain brief medical histories and perform noncontact tonometry, autorefraction, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with resolving patient complaints and communicate the status of jobs to ensure patient expectations are met.
• Maintain brand standards by performing basic housekeeping duties as needed.
• Complete simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Ensure customer orders are accurate and delivered on time.
• Maintain brand standards in the lab and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree