Doctor's Technician

Stanton Optical • Greer, SC

3d • Onsite

About The Position

The Doctor’s Technician is an on-site, patient-facing position at a Stanton Optical store. The role helps create an efficient transition between clinical services and retail, providing customer service, supporting sales, and partnering with the retail and clinical services teams. Responsibilities include welcoming patients, gathering information, scheduling appointments, entering patient information, and conducting pre-tests and other listed vision-related tests. The technician also helps resolve patient concerns, tracks orders and delivery commitments, performs basic optical repairs and lens assembly, maintains store and lab standards, and reports equipment or order issues to management.

Requirements

• Associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or rebuttals.
• Collaborative approach and ability to build respectful, cordial relationships with teammates and patients.
• Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers entering the store, identify their needs, and explain promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Build a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new patient history and personal information into the system.
• Complete pre-tests, obtain brief medical histories, and perform tests including noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with resolving patient complaints and communicate the status of jobs.
• Help ensure patient expectations are met.
• Maintain brand standards by completing basic housekeeping duties as needed.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track patient delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Two free eyeglasses each year with no dollar limit.
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree