Doctor's Technician

Career Opportunities with Now Optics • San Angelo, TX

6d • Onsite

About The Position

The Doctor's Technician serves as a first point of contact for patients at Stanton Optical, helping coordinate their transition between clinical services and the retail team. The role provides customer service, supports sales, and builds collaboration between retail and professional services teams. Responsibilities include welcoming patients, gathering information, arranging appointments, performing pre-tests, helping resolve patient concerns, supporting optical lab operations, and ensuring orders are completed accurately and on time. The position is based at an on-site store location and reports to the Store (Brand) Manager.

Requirements

• Associate degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, rapport-building, and empathy when interacting with patients.
• Proactive problem-solving skills to address patient concerns or rebuttals.
• Ability to build respectful and cordial relationships with colleagues and patients.
• Results-driven approach and ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and explain available promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new patient history and personal information into the system.
• Complete pre-tests, including obtaining a brief medical history and performing noncontact tonometry, autorefraction, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with resolving patient complaints and provide updates on the status of jobs to help ensure patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Complete simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses: two pairs per year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree