Doctor's Technician

Career Opportunities with Now Optics•La Mesa, CA

12d•Onsite

About The Position

Physicians Eyecare Group is seeking a passionate Doctor's Technician to join their team. This role is the first point of contact for patients in the store, impacting their overall experience. The Doctor's Technician will ensure an efficient flow between clinical services and the retail team, providing outstanding customer service and fostering a strong partnership for an exceptional customer journey. Physicians Eyecare Group has over a decade of optometry industry expertise, with independent practices located within or adjacent to Stanton Optical retail stores. Their support center enables them to deliver quality eye care efficiently and affordably, focusing on the best patient experience at every touchpoint.

Requirements

1+ year of experience delivering outstanding customer service to patients and/or customers.
Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
Skills to communicate effectively with a diverse group of people.
Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
Schedule flexibility to meet business needs.
Knowledgeable about Microsoft Suite 365.

Nice To Haves

Optical experience is a plus.
Consistently promoting high work standards.
Empowering others to have an entrepreneurial mentality.

Responsibilities

Provide diagnostic pre-testing, digital refraction, and contact lens care under the direction of supervising PEG physicians.
Communicate effectively with supervising PEG physicians regarding patient care and clinical standards.
Enhance the patient's clinical experience and ensure proper clinical care according to PEG criteria.
Support clinical care as directed by local PEG doctors, including computer-based learning.
Utilize local mode as a tool to enhance patient experience, with supervision.
Provide proper insertion and removal of contact lenses for patients.
Order clinical and contact lens supplies to maintain smooth clinical operations.
Ensure accuracy of patient history and personal information in the system.
Achieve daily/weekly/monthly/quarterly PEG desired clinical performance goals, including prompt completion of referrals and store conversion metrics.
Collaborate with team members to achieve store goals, clinical metrics, and initiatives.
Greet patients and customers, identify needs, and provide information on products and services.
Answer customer inquiries and gather information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments.
Assist management with patient complaint resolution and order status updates.
Ensure brand standards through basic housekeeping duties.
Achieve daily/weekly/monthly/quarterly operational goals, including pretest wait time, pretest time, chart completion, patient sentiment, exam only rate, recheck rate, and appointment scheduling rates.
Maintain patient records confidentially and securely in accordance with HIPAA requirements.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses.
Ensure accurate and timely delivery of eyeglasses.
Maintain brand standards in the lab area and report equipment malfunctions or order discrepancies.
Track delivery time commitments to ensure 100% compliance.
Perform other duties as assigned.