Doctor's Technician
About The Position
Doctor's Technician Reports to: Store (Brand) Manager Location: On-site Store Location Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor�s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.
Requirements
- You have an associate�s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
- You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
- You have the skills necessary to communicate effectively with a diverse group of people.
- You implement active listening, build rapport, and empathize with the patients.
- You remain proactive and execute problem solving skills to address potential patients� concerns or rebuttals.
- You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
- You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
- You have a passion for customer satisfaction and maintain a positive demeanor.
Responsibilities
- Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
- Answer customers' inquiries and gather necessary information to facilitate sales.
- Foster a strong partnership between the retail team and professional services.
- Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
- Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
- Ensure brand standards by performing basic housekeeping duties when necessary.
- Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
- Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
- Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
- Other duties as assigned and required
Benefits
- medical, dental, and prescription drug coverage
- company paid life and short-term disability coverage
- free eyeglasses
- identity theft protection
- pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
- competitive variable compensation opportunities and commission on sales.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
