Doctor's Technician
About The Position
The Doctor's Technician is the meaningful first touchpoint for patients at Stanton Optical, helping create an efficient transition between clinical services and the retail team. The role provides outstanding customer service, facilitates sales, and fosters a strong partnership between retail and clinical services teams. Stanton Optical is a full-service retail optical center focused on quality eyewear and accessible, affordable eye care. Team members support Now Optics’ vision of modernizing the eye care experience, mission of making eye care easy, and iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.
Requirements
- Associate degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
- At least 2 years of experience delivering outstanding customer service to patients and/or customers.
- Ability to communicate effectively with a diverse group of people.
- Ability to actively listen, build rapport, and empathize with patients.
- Proactive problem-solving skills to address potential patient concerns or objections.
- Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
- Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
- Passion for customer satisfaction and a positive demeanor.
Responsibilities
- Greet patients and customers, identify their needs, and provide an easy and memorable experience while presenting available promotional products and services.
- Answer customer inquiries and gather information needed to facilitate sales.
- Build a strong partnership between the retail team and professional services.
- Schedule and confirm appointments; enter new patient history and personal information in the system.
- Complete pre-tests and screening procedures, including obtaining a brief medical history, noncontact tonometry, autorefrraction, visual acuity, color testing, stereopsis testing, and Amsler grid testing.
- Assist the Management Team with patient complaint resolution and communicate the status of jobs to ensure patient expectations are met.
- Perform basic housekeeping as needed to maintain brand standards.
- Complete simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
- Maintain brand standards in the lab and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
- Track delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses; employees receive two pairs annually with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Variable compensation opportunities and sales commissions.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
