Doctor's Technician

Stanton Optical • Tulsa, OK

7d • Onsite

About The Position

The Doctor’s Technician serves as a welcoming first point of contact for patients and helps coordinate their transition between clinical services and the retail team. The role provides customer service, supports sales, and builds partnerships between retail and professional services. It also assists patients through scheduling, intake, pre-testing, complaint resolution, and timely delivery of eyewear orders. The position is based at an on-site store location and reports to the Store (Brand) Manager.

Requirements

• Associate’s degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to actively listen, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or objections.
• Collaborative approach and ability to build respectful, cordial relationships with the team and patients.
• Results-driven approach and ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and help provide an easy, memorable experience while presenting available promotional products and services.
• Answer customer inquiries and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter new patient history and personal information into the system.
• Complete pre-tests and obtain brief medical histories, including noncontact tonometry, auto refraction, visual acuity, color testing, stereopsis testing, and Amsler grid testing.
• Assist the Management Team with resolving patient complaints and communicate the status of all jobs to help ensure patient expectations are met.
• Maintain brand standards, including performing basic housekeeping duties when necessary.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses: employees receive two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree