Float Teller Full Time (40 Hours)

Hancock Whitney • Lafayette, LA

2d

About The Position

The Float Teller delivers accurate, efficient, and personalized client service while handling financial transactions and account servicing requests. The role supports financial center operations and provides coverage as needed, including working financial center hours, weekends, evenings, and traveling as required. The teller promotes digital banking solutions, builds client relationships, identifies referral opportunities, and follows banking risk, compliance, and security standards.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners when financial needs are identified.
• Support financial center opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss through fraud detection, placing holds, seeking supervisory overrides as needed, and maintaining strong balancing standards.
• Follow risk management, compliance, and security standards to maintain operational and financial soundness.
• Maintain professional appearance and demeanor and keep the workstation organized.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED