Float Teller Full Time (40 Hours)

Hancock Whitney Bank•Lafayette, LA

About The Position

The Float Teller delivers accurate, efficient, personalized client service and supports transactional and operational needs at financial centers. The role handles client transactions and servicing requests, builds client relationships, promotes digital banking solutions, and refers clients to internal business partners when appropriate. It also supports financial center operations and maintains risk management, compliance, security, and balancing standards. The position requires working financial center hours, including weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
Maintain risk management, compliance, and security standards and support operational and financial soundness.
Maintain professionalism in appearance, demeanor, and workstation organization.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.