Float New Patient and Surgery Scheduler

University of Colorado•Colorado Springs, CO

31d•$43,700 - $52,877•Hybrid

About The Position

The Float New Patient and Surgery Scheduler serves as a liaison between patients and providers for non-clinical matters, including scheduling office visits and procedures, arranging surgeries, communicating appointment confirmations and pre-appointment instructions, verifying insurance, and obtaining pre-authorizations as needed. The role does not involve disseminating clinical information such as diagnoses, test results, or post-care instructions. The scheduler analyzes faculty availability, understands visit lengths, schedules patients appropriately, identifies scheduling conflicts, and works with physicians to resolve them promptly. This position interacts daily with patients, faculty, scheduling and research staff, clinic staff, hospital and department administration, and insurance representatives. As a float, the employee is trained to support scheduling across multiple divisions in the Obstetrics and Gynecology department and may also provide administrative support to assigned providers. The position works under the direction of the Department’s Clinical Operations Program Manager.

Requirements

High school diploma or GED.
Two years of patient registration and insurance-process experience, or a combination of related education and/or relevant occupational experience equivalent to two years.
Applicants must meet minimum qualifications at the time of hire.
Legally authorized to work in the United States without requiring sponsorship; the employer cannot provide work visa sponsorship or employment authorization now or in the future.
Communicate effectively in writing and orally and with physicians, leadership, staff, and other stakeholders.
Establish and maintain effective working relationships with employees at all institutional levels.
Multitask efficiently while maintaining quality-control standards.
Maintain accuracy, consistency, and confidentiality; understand HIPAA practices and patient confidentiality.
Provide outstanding customer service and maintain a positive attitude.
Work quickly, independently, and as part of a team in a fast-paced environment.
Read, analyze, and interpret policies, documents, and regulations.
Be detail-oriented and have excellent organizational skills.
Be technologically capable, demonstrate computer proficiency, and learn new applications.
Keyboard/type, write legibly, and accurately record information.
Analyze and interpret data; organize workflow with attention to patient-care tracking and improving patient flow.
Cope effectively with typical job stressors and deal calmly and courteously with people.
Follow oral and written instructions and established procedures.
Demonstrate personal integrity, honesty, and sincerity.
Perform basic filing, office procedures, and word processing.
Adhere to policies and procedures, including safety, attendance, punctuality, and personal appearance standards.

Nice To Haves

Bilingual Spanish-speaking ability.
Customer service or general administrative experience.
Experience with appointment scheduling and insurance verification.
EPIC experience.
MS Office experience.
Two or more years of surgical-scheduling experience.
Surgical-scheduling training experience within EPIC.
Four or more years of administrative experience in a health-care setting.

Responsibilities

Assist with patient scheduling issues, training, education, communication, and problem solving.
Develop and maintain surgery-scheduling training and workflow documents.
Schedule operative cases across multiple care locations and health systems as directed by supervisors, clinical providers, and nursing staff.
Obtain insurance authorizations for surgeries.
Coordinate, track, and report on operating-room block time, including related communication with hospitals.
Schedule new-patient visits and obtain new-patient medical records in a timely manner as needed.
Route correspondence to referring physicians and other appropriate care providers.
Share responsibility for answering incoming telephone calls from patients and referring physicians.
Serve as a liaison between patients and physicians for non-clinical issues.
Complete referral and authorization checks.
Participate in required staff meetings and trainings.
Generate patient quotes for procedures and surgeries.
Work collaboratively, promptly, and cooperatively with department team members.
Establish and maintain effective working relationships with leadership, physicians, colleagues, and patients, and address concerns directly.
Provide administrative support to department faculty as needed.
Perform a broad range of high-level administrative duties as requested.