Flight and Ambulance Communications Center Trainer

Intermountain Health • Murray, UT

1d • $25 - $40 • Onsite

About The Position

The Med Transport Air & Ground Communications and Operations Control Trainer is responsible for designing, delivering, and overseeing the training of new and existing Communications Center and Operations Control Specialists. This position ensures Specialists acquire the necessary skills and knowledge to accurately receive transport information, gather critical information to safely dispatch, and monitor Intermountain Med Transport assets using computer-aided dispatch systems while adhering to established safety, regulatory and accreditation standards with a high level of professionalism. The trainer also mentors Specialists by assessing core competencies and offering feedback as well as creating and maintaining training materials and documentation in a fast-paced environment.

Requirements

• Demonstrated experience as a dispatcher working in a public safety (9-1-1), EMS or an air medical or operational control center.
• Demonstrated experience mentoring, coaching or training.
• Strong communication and presentation skills, ability to simplify complex concepts, and proficiency in using educational technologies.
• Ongoing need for employees to see and read information, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computers, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment.
• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Nice To Haves

• Associate or bachelor's degree
• One or more years experience training, mentoring and coaching.
• Demonstrated experience working in a public safety (9-1-1), EMS, Air Medical communications center or aviation.
• Demonstrated process improvement and change management experience.

Responsibilities

• Develops, implements and maintains Communication Center and Operations Control functions training curriculum to teach job fundamentals and best practices for new and existing caregivers.
• Serves as a subject matter expert on Communication Center and Operations Control training with clinical, aviation and safety teams.
• Ensures training supports compliance with accreditation and regulatory education requirements.
• Uses understanding of all programs and equipment utilized in the Communications Center and Operations Control environment.
• Evaluates the ongoing needs of department/s and collaborates to ensure all training materials and curriculum are optimal for caregiver success.
• Assesses and measures learning and development progress of new and existing caregivers.
• Observes and provides feedback on caregiver compliance with training.
• Models and promotes a positive and highly engaged learning environment, which supports caregivers to be successful and contribute to the success of Med Transport operations.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Tuition coverage paid directly to the academic institution.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree