Communications Center Supervisor

City of Kingman • City of Kingman, AZ

19h • Onsite

About The Position

This position provides supervision and oversight to an assigned shift within the Fire Department's Communications Center, which delivers vital 911, emergency, and non-emergency dispatch services to police, fire, and external agencies. As a working lead, the supervisor manages daily shift operations and personnel while simultaneously performing all standard duties of a Public Safety Telecommunicator. Responsibilities include coordinating activities across city departments, assisting with policy development, providing staff feedback for performance reviews, and handling complex or technical operational situations. Due to the critical nature of public safety, this role operates within a 24/7 environment and requires flexibility for call-ins or call-backs to support departmental needs. You are a decisive, mission-driven leader who possesses the high-level decision-making authority and independent judgment necessary to effectively manage staff and delegate tasks. You excel in fast-paced, high-stress environments, maintaining the ability to think quickly, make sound decisions during emergencies, and demonstrate the utmost care and attention to detail to ensure the safety of responding units. Committed to upholding the core values of the Kingman 911 Center, you work well under the direction of the Communications Center Manager, while remaining adaptable enough to accept direction from the Assistant Fire Chief or Battalion Chief when necessary.

Requirements

• Associates degree in Public Administration or related course work or 60 Hours of secondary education, preferred
• Three (3) years of experience as a Public Safety Telecommunicator including some supervisory experience.
• Meets Standards or higher on last Performance Evaluation with no active discipline within in the previous 12 months.
• Experience working with the public responding to inquiries and providing information.
• OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.
• Must successfully complete a police background examination and polygraph testing.
• Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment.
• Ability to accurately read and write the English language.
• Must be able to adjust work schedule (hours and days of week) to ensure appropriate management of center as need arises and to accommodate personnel working in a 24/7 operation.

Nice To Haves

• Associates degree in Public Administration or related course work or 60 Hours of secondary education

Responsibilities

• Directly performing the core duties of a Public Safety Telecommunicator, including answering emergency 911, non-emergency, and administrative phone lines, processing requests for service through the CAD system, and managing radio frequencies.
• Monitoring and coordinating transmissions across multiple public safety and city agencies using advanced technical knowledge of police and fire base radios.
• Making immediate, sound decisions and exercising strict attention to detail in high-stress, critical life-safety situations to ensure the safety of citizens and responding field units.
• Troubleshooting technical malfunctions of Communications Center equipment and coordinating with maintenance personnel or the Center Manager for rapid resolution.
• Compiling complex statistical reports from CAD and internal databases.
• Reviewing division policies.
• Managing assigned budget, finance, or purchasing tasks.
• Assisting with or assuming the responsibilities of the ACJIS System Security Officer, overseeing critical data validations and TOC compliance testing.
• Ensuring absolute adherence to all departmental program policies, safety procedures, and objective goals while handling highly confidential, sensitive, and urgent information.
• Maintaining meticulous records, regular attendance, and a high level of tact and mature judgment when interacting with internal city departments, external public safety agencies, and the general public.
• Handling peripheral duties such as participating in committees, supporting the hiring and testing process for new recruits, attending community outreach events, and providing professional court testimony when required.
• Direct oversight, coaching, and development of assigned shift staff, including Public Safety Telecommunicators and Call Takers.
• Managing 24/7 staffing logistics, adjusting schedules for absences, and directing team members during critical incidents.
• Conducting line-level counseling, documenting performance through call reviews and personnel records, implementing corrective performance plans, and providing input on disciplinary actions.
• Coordinating Communications Training Officers (CTOs), facilitating new-hire training programs, reviewing daily observation reports, and delivering progress recommendations to leadership.

Benefits

• HIRE IN RANGE; DOQ
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Injury and illness losses from incidents are costly and preventable.
• The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.
• All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree