Sr Supervisor – SFO Radio Communications Center (Onsite)

RTX•Livermore, CA

1d•$95,500 - $181,700•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This position is responsible for the overall leadership, staffing, customer relationships, employee development, labor relations, compliance, security, and day-to-day operation of a 24/7 aviation communications facility while leading approximately 50 employees and supervisors. Ensure operational excellence, customer satisfaction, regulatory compliance, workforce engagement, and business performance.

Requirements

Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
Experience leading or coordinating airline dispatch or air traffic control functions in a complex operational environment.
Leadership experience in either a direct supervisory capacity or an indirect team/project leadership role.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
The company will not offer immigration sponsorship for this position.
The company will not seek an export authorization for this role.

Nice To Haves

Experience supporting, coordinating, or overseeing oceanic air traffic operations in a complex operational environment.
Experience in operations training.
Experience interfacing with all levels of the business including senior leadership.
Experience applying radio communication protocols and operating procedures in a safety-critical or operational environment.
Knowledge of labor relations practices, including the interpretation and administration of collective bargaining agreements.
Experience utilizing electronic scheduling and workforce management systems to support staffing, resource allocation, and operational planning.

Responsibilities

Serve as the hiring manager and primary supervisor for Team Leaders and Radio Operators, including responsibility for their development, coaching, and performance management.
Provide administrative oversight of staffing levels, scheduling, and operational coverage requirements.
Ensure customer inquiries and complaints are handled promptly, professionally, and in alignment with service standards.
Collaborate short-, mid-, and long-term operational improvement initiatives to enhance overall efficiency and service quality within our organization.
Keep the Manager of Communications Center informed of significant issues that could impact operations and implement corrective actions as needed to restore normal function.
Maintain effective working relationships with Collins Aerospace counterparts, the FAA, airline partners and union leaders.
Lead and oversee Incident and Operational Error investigations, including delegating tasks, reviewing findings, and ensuring all reports are completed and carried through to final resolution.
Foster a strong Environmental Health & Safety (EH&S) culture within the Communications Center and serve as the site’s EH&S focal point, ensuring compliance with safety standards, promoting safe work practices, and supporting EH&S initiatives.
Serve as the site’s Security Control Officer (SCO), ensuring compliance with all security protocols, safeguarding sensitive information, and coordinating with corporate security as required.
Act as the site’s Global Trade Focal, ensuring adherence to global trade compliance regulations, supporting audits and documentation requirements, and partnering with corporate trade compliance teams.
Assume managerial responsibilities and decision-making authority during the Manager’s absence.
Support on-call rotation, which may require atypical hours at times and sometimes including holidays/weekends.
Some travel may be required.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.