Flex Team Technician - Fresh Foods

Acosta•Detroit, MI

11d

About The Position

The Flex Team Technician is a high-performance, field-based role focused on operational excellence across multiple sites. The position requires technical precision, autonomous execution, and measurable impact. The technician conducts audits, resolves issues, installs equipment, and supports process engineering to improve efficiency and reliability. The role also requires baking and cake-decorating skills, including following recipes to specification, managing temperature and baking processes, applying icing and piping techniques, maintaining food safety and sanitation, and collaborating with customers on custom orders. The technician supports multiple markets and may work nights, holidays, occasional weekends, and overnight travel. Work may involve extremely cold refrigerated or freezer environments; PPE is provided.

Requirements

High school diploma or GED.
Minimum 2 years of technical or operational experience in food service, retail, or process engineering is preferred.
Ability to lift up to 30 pounds and stand or walk for extended periods.
Valid driver's license and ability to drive long distances.
Available for overnight travel.
Available for occasional weekend work for demos and food shows.
Available to work nights and holidays.
Comfortable working in extremely cold refrigerated or freezer environments; PPE is provided.
Effective communication skills.
At least 21 years old for travel credentialing requirements.
Vision sufficient to operate standard tools and equipment.
Baking and cake-decorating skills, including recipe execution, temperature control, icing, piping, food safety, sanitation, and allergen awareness.

Nice To Haves

Associate degree.
Bilingual in English and a second language.

Responsibilities

Conduct structured audits of site operations and equipment and provide compliance reports with actionable recommendations.
Rapidly assess and resolve technical issues; escalate systemic problems with root cause analysis.
Install and upgrade hardware and validate its performance and integration.
Identify process inefficiencies and collaborate with engineering and operations teams to pilot and implement improvements.
Maintain accurate activity, issue, and resolution logs and submit weekly KPI-based summaries.
Provide coverage across multiple markets and adapt to varying conditions and team dynamics.
Accurately execute specifications for breads, pastries, cookies, and cakes, including size and consistency.
Manage oven settings, baking times, and cooling processes to meet specifications.
Apply icing and use piping bags and tips to create specified borders, flowers, lettering, and designs.
Maintain hygienic workspaces, handle ingredients safely, and apply allergen awareness.
Use baking and decorating timelines to meet deadlines and complete member custom orders.
Communicate with customers to understand their vision and deliver personalized results.