Flex Team Technician - Fresh Foods

Acosta•Lansing, MI

10d•Onsite

About The Position

The Flex Team Technician is a high-performance, field-based role focused on operational excellence across multiple sites. The position requires technical precision, autonomous execution, and measurable impact. The technician conducts audits, resolves issues, installs equipment, and supports process engineering to improve efficiency and reliability. The role also includes baking and cake decorating work, with attention to recipe specifications, food safety, customer requests, and production timelines.

Requirements

High school diploma or GED.
At least 2 years of technical or operational experience in food service, retail, or process engineering preferred.
Cake decorating experience.
Ability to lift up to 30 pounds and stand or walk for extended periods.
Valid driver’s license and ability to drive long distances.
Availability for overnight travel.
Availability for occasional weekend work, including demos and food shows.
Availability to work nights and holidays.
Comfort working in extremely cold conditions, including refrigerated and freezer environments; PPE is provided.
Effective communication skills.
At least 21 years old for travel credentialing requirements.
Vision sufficient to operate standard tools and equipment.

Nice To Haves

Associate degree.
Bilingual in English and a second language.

Responsibilities

Conduct structured audits of site operations and equipment and provide compliance reports with actionable recommendations.
Rapidly assess and resolve technical issues, escalating systemic problems with root cause analysis.
Install and upgrade hardware and validate performance and integration.
Identify process inefficiencies and collaborate with engineering and operations teams to pilot and implement improvements.
Maintain accurate activity, issue, and resolution logs and submit weekly KPI-based summaries.
Provide coverage across multiple markets and adapt to varying conditions and team dynamics.
Accurately execute specifications for breads, pastries, cookies, and cakes, including size and consistency.
Manage oven settings, baking times, and cooling processes to meet specifications.
Apply icing and use piping bags and tips to create borders, flowers, lettering, and other designs according to specification sheets.
Maintain hygienic workspaces and handle ingredients safely, with awareness of common allergens.
Manage baking and decorating timelines to meet deadlines and member custom orders.
Communicate with customers to understand their vision and deliver personalized results.