Fleet Support Specialist

Flexcar•Dallas, TX

2d•Onsite

About The Position

The Fleet Support Specialist helps keep Flexcar’s fleet legal, operational, and safe for customers by supporting vehicle registration and titling, recall response, customer communication, and coordination across markets and sites. The role works with Flexcar teams, Avis Budget Group, state registration agencies, customers, and leadership, and provides updates on fleet status. The position is onsite in Dallas, Texas, is non-exempt and full-time, and pays $22.50–$24.50 per hour. The schedule may include days, evenings, weekends, and holidays as business needs require.

Requirements

Valid driver’s license with an acceptable driving record under company standards.
Must be at least 18 years old.
Strong organization and time-management skills to manage multiple tasks, sites, and priorities.
Attention to detail in maintaining accurate vehicle records and internal trackers.
Comfort using multiple internal systems for documentation and task management.
A strong foundation in Excel and Google Sheets.
Ability to follow processes carefully, especially for outbound mail, inventory accuracy, and recall documentation.
Professional and effective communication with internal teams, external partners, and customers.
Ability to work collaboratively in a fast-paced, evolving environment where priorities may shift.
Willingness and ability to work days, evenings, weekends, and holidays as business needs require.

Responsibilities

Place manufacturer recall holds on affected vehicles and track them through resolution.
Process documentation confirming recall repairs have been completed.
Notify customers when an open or new recall affects their vehicle and coordinate next steps.
Partner with site teams to move recall repairs and holds through efficiently.
Generate and maintain reports tracking impacted vehicles and customers.
Liaise between Flexcar, Avis Budget Group, and state registration agencies to maintain fleet compliance.
Verify newly infleeted vehicles meet state registration requirements before entering service.
Track registration expirations and submit renewals or retitles on schedule.
Maintain accurate digital registration records and keep internal vehicle databases synchronized with fleet status.
Audit registration work submitted by other sites to identify errors and uphold quality standards.
Communicate with customers about new registrations, replacement plates, and recall actions.
Ship registration materials, plates, and other items to customers and sites, including drop-offs at USPS, UPS, and FedEx.
Manage Fleet Support Office inventory, including plates, registration stock, and mailing supplies.
Back up the team on vehicle checklists and conditional fee processing when needed.
Complete other assigned tasks as directed by team leads and managers.