Fleet Supervisor

Batesville Casket Company • Manchester, TN

5d • $65,000 - $75,000

About The Position

The Fleet Supervisor assists the Manager with day-to-day operations and continual improvement of the facility, including performance metrics, talent development, and sizing the organization to meet market opportunities. Less than 50% of the role’s responsibilities involve driving or manual labor. The position supports local service center performance, customer service, safety, cost control, inventory efficiency, and professional standards. Travel is required 5% of the time.

Requirements

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management, or Logistics preferred; alternatively, an equivalent combination of education and experience with an emphasis in Logistics.
• Minimum of two years of related experience and/or training, or equivalent combination of education and experience.
• Microsoft Office skills — required.
• Customer service orientation — expert level, required.
• Verbal and written communication — expert level, required.
• Professional appearance — required.
• Positive attitude — required.
• Attention to safety — expert level, required.
• Attention to detail — expert level, required.
• Intermediate knowledge of DOT, FMCSA, and OSHA rules and regulations — required.
• Team player — required.
• Ability to travel 5% of the time.
• Physical ability to regularly sit, stand, walk, handle and feel objects, reach, talk, and hear; occasionally climb, bend, kneel, crouch or squat, and twist.
• Frequently lift items as heavy as 50 pounds and occasionally lift or move items weighing up to 50 to over 100 pounds.
• Ability to see near and far distances.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain Management, or Logistics.

Responsibilities

• Lead, direct, develop, and manage associates, including improving personnel and performance through training and regular performance reviews.
• Oversee local operational performance in cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction.
• Recruit, interview, hire, and train new and replacement hourly personnel.
• Support customer service standards for order taking and customer problem solving.
• Provide input for the annual service center budget.
• Assist with policy deployment, root cause analysis, and countermeasure analysis.
• Implement strategies to improve service center operations and inventory efficiencies, including fill rates.
• Assist with training on health and safety, phone skills, standard operating procedures, and related topics.
• Achieve and reduce cost per delivered unit and hours per unit, and protect company assets including inventory, purchase cards, fuel cards, and petty cash.
• Understand the competition, analyze its strengths and weaknesses, and identify opportunities.
• Ensure the service center projects an industry image consistent with company expectations for professionalism and truck and driver appearance.
• Participate in cross-functional projects to improve company performance.
• Work with Sales Managers to control special-delivery costs.
• Provide input regarding market needs related to distribution and service.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance, as well as prescription coverage.
• Short-term disability.
• Employee Assistance Program (EAP).
• Generous 401(k) matching program.
• Paid time off.
• Opportunities for development and advancement.
• Learning and development opportunities, including onboarding, self-guided courses, and Individual Development Plans.
• Engagement activities.
• Community fundraising and volunteer programs; availability varies by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level