Fleet & Service Manager
About The Position
Quinn Company, a Caterpillar dealership founded in 1919, is hiring a Fleet & Service Manager in Fresno, California. The role supports Quinn’s vision by driving the business through QRS Fleet management, overseeing fleet maintenance and repair costs, and ensuring accountability for QRS Fleet Compliance. The starting wage depends on experience and education and ranges from $85,642 to $106,027. The manager oversees fleet repairs, service operations, performance metrics, and consistency across locations. The role works closely with Branch and Regional Managers, lead technicians, the service and warranty department, and HR to support equipment standards, employee development, and business objectives. The position also contributes to strategic planning and promotes Quinn Company’s core values of Integrity, Relationship, Teamwork, Respect, Quality, and Service.
Requirements
- Five or more years of rental service and/or related equipment servicing and repair supervisory experience and/or training.
- An aggressive and personable approach, with excellent customer relations, organizational, and communication skills.
- A four-year degree or an equivalent combination of education and five to six years of related experience and/or training, or an equivalent combination of education and experience.
Nice To Haves
- Four-year degree.
Responsibilities
- Manage the fleet repair process, including reviewing repairs at any shop location that adversely affect equipment values.
- Maintain communication with Branch and Regional Managers and spend appropriate time at each branch to support decisions on rental repairs.
- Report and manage key metrics, including repair and maintenance, Customer Damage Recovery, technician productivity, and fleet return-to-ready.
- Develop and implement process improvements as needed.
- Track and analyze budget variances within service operations and investigate questionable data or reporting.
- Establish and drive consistency across locations to meet or exceed department goals and objectives.
- Evaluate service program results and recommend improvements to service and maintenance efficiency, equipment safety, and business-unit profitability.
- Collaborate with the service and warranty department to ensure satisfactory resolution of equipment warranty issues.
- Participate proactively in meetings and contribute to strategic planning.
- Work with Branch and Regional Managers and lead technicians to ensure vehicles and equipment meet company and DOT standards.
- Collaborate with Branch and Regional Managers to identify training needs and participate in cross-training, on-the-job training, and new-hire training.
- Partner with the assigned HR representative to proactively manage employee relations and support and develop business-unit objectives.
- Demonstrate and promote Quinn Company’s core values of Integrity, Relationship, Teamwork, Respect, Quality, and Service.
- Manage performance through motivation, monitoring, and coaching.
- Build internal and external relationships through teamwork, problem solving, ownership, and follow-through.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
