Fleet Service Manager

AutoNation • Washington, DC

1d • $82,984 - $145,222

About The Position

The Fleet Service Manager – Autonomous Vehicles leads vehicle technicians responsible for maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). The role focuses on exceeding operational objectives, controlling costs, developing a high-performing team, and meeting the client’s service expectations. The manager works with AutoNation teammates and client leadership to maintain a positive, innovative work environment and align service operations with client goals.

The position oversees fleet maintenance operations, performance reporting, partner relationships, process improvement, and technician development. It leads up to 10 direct reports and approximately 150 indirect reports across multiple service functions, and ensures consistent operations across several shifts covering a 24/7 schedule.

Requirements

• At least 5 years of experience in vehicle repair at an automotive service center or as a fleet operator.
• Experience managing 25 or more vehicle technicians with varying skill and training levels.
• Strong organizational and planning skills, including the ability to manage simultaneous initiatives.
• Excellent communication and relationship-building abilities.
• Experience working with partners, vendors, or large accounts.
• Data-driven mindset and ability to interpret KPIs, identify trends, and drive operational decisions.
• Proficiency with scheduling platforms, CRM or operations systems, and standard office software.
• Ability to meet the physical demands of service center operations and augment the work schedule as needed to support maintenance operations across several shifts covering 24/7 operations.

Nice To Haves

• Bachelor’s degree in business, Operations Management, or a related field.
• ASE certifications.
• Electric or autonomous vehicle maintenance experience.
• Familiarity with Google office products such as Gmail, chat, and video conferencing.
• Background in partner programs, insurance networks, or vendor management.
• Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

• Establish work priorities, monitor operational KPIs, and implement data-driven strategies for continuous improvement.
• Collaborate with client leadership to align operational goals and strategies, serve as a liaison between the client and AutoNation, and recommend improvements to fleet maintenance and administration.
• Ensure work orders are closed accurately and promptly in accordance with SOPs, company and client policies, procedures, and safety standards.
• Maintain reporting systems required by AutoNation and clients.
• Ensure compliance with federal, state, and local regulations, SOPs, safety protocols, and quality standards.
• Identify operational gaps and implement corrective actions.
• Ensure consistent operations across several shifts covering a 24/7 work schedule.
• Track and analyze service-operation and partner-program KPIs, including service-level agreements, technician efficiency and utilization, and partner-specific performance metrics.
• Represent the service center in weekly and monthly performance updates for leadership and partners.
• Use data to improve processes, reduce friction, and enhance service delivery.
• Work with HR, Finance, Training, and Field Operations teams.
• Partner with HR, internal training teams, and training vendors to onboard technicians and maintain readiness for future needs.
• Review customer and partner feedback to identify trends and improvement opportunities.
• Support initiatives to increase partner satisfaction, retention, and program expansion.
• Deliver weekly and monthly business reviews that demonstrate operational excellence and transparency in AutoNation’s managed services.
• Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
• Recommend and implement improvements to scheduling, communication, routing, and technician management.
• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
• Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
• Coach, mentor, and provide performance feedback to direct reports to strengthen leadership capability and team performance.
• Conduct performance reviews, set expectations, and create individualized development plans.
• Maintain a bench of high performers for promotions to support business continuity and succession planning.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed