Fleet Service Account Manager B2B Sales - Tenvoorde Ford

Tenvoorde Ford•Saint Cloud, MN

About The Position

Tenvoorde Ford is hiring a Fleet Service Account Manager to support the growth of its commercial vehicle service business. This new position is central to the long-term success of the Service Department and requires a self-sufficient, startup-minded person who can develop business and adapt to change. The role serves fleet customers through a high level of customer service and a world-class experience. The manager prospects and schedules commercial vehicle service accounts across Mobile Service, Pickup and Delivery, QuickLane, and the main shop. The position also coordinates appointments with service advisors, maintains customer follow-up and sales activity records, promotes the dealership’s commercial service products, and works with management and other departments to develop business opportunities. The role involves approximately 50 hours of work across five workdays per calendar week, extensive prospecting and customer contact, and occasional work in hot or cold weather conditions. Tenvoorde Ford describes its culture as positive and family-oriented, with employee engagement, opportunities for growth, and work-life balance. Benefits include paid time off, health coverage, a health savings account option, dental and life insurance, a 401(k) retirement plan, employee discounts, and a referral bonus program.

Requirements

At least 2 years of effective business-to-business sales experience.
Strong ability to learn and grow.
Strong work ethic.
Attention to detail.
Ability to work independently and maintain a startup mindset.
Ability to work well with a team and take direction.
Adaptability and willingness to embrace change.
Moderate computer and database skills.
Ability to walk, stand, bend, stoop, twist, and perform activities involving holding, grasping, pulling, and turning for extended periods.
Ability to lift up to 50 pounds and assist on snow days.
Ability to remain alert and aware of surroundings.

Nice To Haves

A two- to four-year college degree is preferred, but not required.

Responsibilities

Prospect for commercial vehicle service accounts and schedule service through Mobile Service, Pickup and Delivery, QuickLane, or the main shop.
Become Ford Commercial Advisor certified.
Establish a prospecting system or work with the existing dealership system, and set objectives with management for outside sales calls, appointments, and meetings.
Detail and track outside sales activities and maintain appropriate customer follow-up in the prospect database or dealership-approved CRM tool.
Coordinate service appointments with advisors within the shop schedule and communicate effectively with customers.
Maintain knowledge of commercial parts, repairs, maintenance, and service products to present to customers during sales calls.
Provide leads to the retail sales department for commercial product interests identified during outside sales visits.
Represent Tenvoorde Ford at appropriate trade shows, fairs, and regional trade associations to promote dealership commercial vehicle service products and services.
Assist with parts inventory planning to align inventory with customer quotations and potential future business opportunities.
Embrace and demonstrate Tenvoorde Ford employee values.
Perform other duties, tasks, or projects as assigned.