Fleet Operations Supervisor (59965)

AAA Northeast•Peabody, MA

2d•$82,000 - $104,000•Onsite

About The Position

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

Requirements

Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
1-3 years On-the-job tow experience Required
Active and valid driver’s license issued by only one state or jurisdiction Required
DOT card pre-hire and as a current employee within 1 Year Required

Nice To Haves

Supervisory experience Preferred

Responsibilities

Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.
Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues.
Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.
Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.
Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
Other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost
Dental options
Vision options
6% company match on 401(k) retirement plan contribution
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement