Fleet Operations Supervisor

Cox Automotive • Houston, TX

10d

About The Position

Cox Fleet is a nationwide provider of on-site mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers. It also operates more than 20 service centers and provides scheduled and unscheduled fleet maintenance services nationwide. The Fleet Operations Supervisor provides frontline leadership, technical guidance, and operational oversight to technicians and support staff across assigned locations. The role supports high-quality service delivery, client partnerships, and efficient fleet maintenance operations while driving team performance and enforcing safety and compliance standards.

Requirements

• High school diploma or GED and five years of experience in a related field; alternatively, a bachelor's degree in a related discipline and three years of related experience, a master's degree and one year of related experience, or a Ph.D. and up to one year of related experience.
• Knowledge of motor vehicle engines, parts, and systems, including their design, use, repair, and maintenance.
• Skill in estimating, obtaining approvals, and procuring parts.
• Excellent verbal, written, and presentation communication skills, including the ability to communicate in high-level business and technical discussions.
• General understanding of Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Strong organizational, time-management, analytical, and problem-solving skills.
• Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
• Ability to determine the tools and equipment needed.
• Ability to adapt strategy and approach to changing business needs.
• Experience developing and managing processes and performance measurement tools.
• Strong interpersonal skills; flexible, collaborative, positive, motivated, and curious about market developments.
• Ability to understand how new information affects current and future problem-solving and decision-making.
• Ability to communicate facts, ideas, and messages succinctly and in an organized manner.
• Ability to interact with internal and external business partners while supporting corporate policies, standards, processes, and procedures.
• Proficiency in understanding, analyzing, and managing vehicle information to provide recommendations.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast-paced, high-energy environment.
• Strong customer service and organizational skills.
• Ability to work well in a team environment and support departmental initiatives and goals.
• Detail-oriented.
• Safe driving record and a valid driver's license.

Responsibilities

• Serve as the primary contact for assigned clients, supporting satisfaction, timely communication, and identification of service and operational improvement opportunities.
• Lead, coach, develop, and direct technicians and business support staff in assigned areas.
• Coordinate communication between field technicians and clients, providing accurate updates, clear approvals, and high-quality service delivery.
• Prepare and present estimates, obtain client approvals, and maintain accurate documentation.
• Work with clients to forecast service needs and recommend solutions to increase uptime, improve reliability, and reduce costs.
• Create a collaborative work environment grounded in trust, respect, and organizational alignment.
• Oversee end-to-end operations, including staffing, scheduling, workflow planning, quality review, and customer service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.
• Manage vehicle operations, including maintenance, compliance, reporting, scheduling, and fleet asset assignments.
• Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians.
• Build and maintain relationships with local business partners to communicate and enforce corporate fleet policies and standards.
• Develop, track, and communicate key performance indicators to guide operational improvements.
• Ensure accurate and compliant invoices, purchase orders, procurement card submissions, maintenance records, and vehicle data.
• Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED