Fleet Manager

AAA Mid-Atlantic • Lexington, KY

18d • $65,902 - $96,005 • Onsite

About The Position

The Fleet Manager leads, plans, and manages the performance of assigned Roadside Assistance Club Fleet Operations, with a primary focus on exceptional Member satisfaction. The role is accountable for safe and efficient use of club associates and resources, including during recognized holidays, weather events, and emergencies. The manager directs supervisors, frontline staff, and club-owned vehicles, and works independently to make decisions and implement strategies that improve fleet performance. The position balances exceptional service delivery with operational costs and oversees personnel leadership, departmental budgeting, financial functions, and operational reporting.

Requirements

• Bachelor’s degree or equivalent, with a strong managerial and technical background.
• 5–7 years of experience in a high-volume customer service environment, including at least 2–4 years in a manager role or demonstrated equivalent skill.
• Satisfactory completion of a nationally recognized towing certification program, such as IITR or TRAA light and/or medium-duty courses; may be completed within one year of appointment.
• Satisfactory completion of nationally recognized or certified Roadside Problem Solving Technician training; may be completed within one year of appointment.
• Satisfactory completion of a nationally recognized or certified Battery Technicians Course; may be completed within one year of appointment.
• Ability to possess and maintain a valid driver’s license and satisfactory driving record.
• Ability to operate passenger vehicles and light- and medium-duty trucks with automatic and manual transmissions.
• Advanced knowledge of and ability to work with automotive computer equipment, mobile technology, telecommunications, and software applications.
• Availability for 24/7 on-call duty and work beyond normal business hours as required by weather or business conditions.

Responsibilities

• Deliver strong Member satisfaction performance while maintaining competitive operating costs.
• Evaluate regional trends and develop strategies that support enterprise improvements.
• Ensure safe and efficient utilization of assigned associates and resources on a 24/7 basis, including holidays, weather events, and emergencies.
• Direct assigned supervisors, frontline staff, and club-owned vehicles.
• Make independent decisions and implement strategies to improve assigned fleet performance.
• Balance exceptional service delivery with operational costs.
• Lead recruitment, retention, associate development, coaching, training, motivation, evaluation, communication, and performance management.
• Develop annual departmental budgets and continually analyze budget and technical reports.
• Interpret and evaluate staff reports.
• Oversee accounts payable and accounts receivable in accordance with company and business-line guidelines.
• Respond to on-call requirements and report to work during inclement weather and other emergencies.

Benefits

• Over three weeks of paid time off may be accrued during the first year of employment; the full-time benefits listing also states 2+ weeks of PTO within the first year.
• Paid company holidays; the manager-specific listing specifies eight paid holidays.
• 401(k) plan with company match up to 7%.
• Health insurance, including medical, dental, and vision plan options.
• Life insurance.
• Tuition or continual learning reimbursement up to $5,250 per year, including professional certifications.
• Complimentary AAA membership, with product and service discounts.
• Up to two weeks of paid parental leave.
• Company-provided volunteer opportunities and one volunteer day per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager