Fleet Manager

RIVERSIDE TRANSPORT GROUP•Kansas City, KS

25d•Onsite

About The Position

The Fleet Manager serves as the driver’s supervisor and representative in Operations, managing driver performance and acting as the primary communication link between drivers and the company. The role works to achieve optimum driver and customer satisfaction and is responsible for an assigned board of tractors and drivers. The Fleet Manager communicates load information, advances, purchase orders, maintenance coordination, performance counseling, and company news. The role monitors data-entry accuracy, driver turnover, utilization and mileage, on-time service, and safety performance. It also ensures drivers are current on preventative maintenance, communicates road conditions and restrictions provided by the Safety Department, and promptly informs HR about driver medical conditions or attendance issues. The position handles driver complaints, escalating them to the appropriate person or department and ensuring timely resolution. The Fleet Manager works with Load Planners and other Fleet Managers to plan future workloads, and with Service and Breakdown departments to maintain equipment and meet service schedules. Success requires strategic planning amid rapidly changing situations, organization, engagement with team members, and a positive, team-oriented attitude.

Requirements

Associate degree or 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Knowledge of TMW database software, Microsoft Excel, and Microsoft Outlook.
Ability to make decisions with little supervision.
Ability to maintain organization, plan strategically, and adapt to rapidly changing situations.

Nice To Haves

Two-year degree in a related field.
Three years of experience in transportation.
Intermediate user ability with Microsoft Excel.

Responsibilities

Serve as the driver’s supervisor and representative in Operations and primary communication link to drivers.
Communicate load information, advances, purchase orders, maintenance coordination, performance counseling, and general company news and information.
Manage an assigned board of tractors and drivers, including maintaining correct data entry and minimizing service-failure coding errors.
Manage driver turnover and utilization in line with monthly expectations and applicable business-unit goals.
Communicate customer expectations to drivers and help minimize on-time service failures.
Monitor overall safety, including hours of service, unsafe driving, and CSA scores.
Ensure drivers are current on preventative maintenance for their trucks.
Update drivers on road conditions and restrictions communicated by the Safety Department.
Communicate driver medical conditions or attendance issues to HR in a timely manner.
Handle driver complaints, escalate them to the appropriate person or department, and ensure timely handling.
Work with Load Planners and other Fleet Managers to plan future workload.
Coordinate with Service and Breakdown departments to maintain equipment and meet service schedules.
Plan ahead for rapidly changing situations, remain organized and engaged with team members, and maintain a positive, team-oriented attitude with coworkers and supervisors.