Fleet Manager

AAA Club Alliance•Lexington, KY

16d

About The Position

The Fleet Manager leads, plans, and manages the overall performance of an assigned Roadside Assistance Club fleet, with a primary focus on consistently achieving exceptional Member satisfaction. The role is accountable for the safe and efficient utilization of assigned associates and resources, including during recognized holidays, weather events, and emergencies. The manager works independently to make decisions and implement strategies that improve fleet performance, balancing exceptional service delivery with operating costs. The position may directly oversee 1–3 supervisors, up to 60 frontline staff, and club-owned vehicles, subject to the Managing Director’s discretion. The Fleet Manager leads personnel activities including recruitment and retention, development and coaching, training, motivation, evaluation, communication, and performance management. The role also develops annual departmental budgets, analyzes budget and technical reports, evaluates staff reports, and oversees accounts payable and receivable in accordance with company and business-line guidelines. This is an emergency-personnel position with 24/7 on-call responsibilities and work beyond normal business hours as required by weather or business conditions. The position is based at the AAA Lexington Fleet address: 1610 Old Frankfort Pike, Lexington, KY 40504. Starting base compensation is $65,902–$96,005; the offered salary depends on factors such as experience and geographic location.

Requirements

Strong managerial and technical background, normally acquired through a bachelor’s degree or equivalent.
5–7 years of experience in a high-volume customer service environment.
At least 2–4 years in a manager role or demonstrated equivalent skill.
Satisfactory completion of a nationally recognized towing certification program, such as IITR or TRAA light- and/or medium-duty courses; may be completed within one year of appointment.
Satisfactory completion of nationally recognized or certified Roadside Problem Solving Technician training; may be completed within one year of appointment.
Satisfactory completion of a nationally recognized or certified Battery Technicians Course; may be completed within one year of appointment.
Ability to possess and maintain a valid driver’s license and satisfactory driving record.
Ability to operate passenger vehicles and light- and medium-duty trucks with automatic and manual transmissions.
Advanced knowledge of and ability to work with automotive computer equipment, mobile technology, telecommunications, and software applications.
Ability to be on call 24/7 and work beyond normal business hours as necessitated by weather or business conditions.

Responsibilities

Deliver strong Member satisfaction performance while managing operating costs.
Evaluate regional trends and develop strategies that positively influence the enterprise.
Ensure the safe and efficient utilization of assigned associates and resources on a 24/7 basis, including holidays, weather events, and emergencies.
Manage the assigned fleet independently and implement strategies to improve its performance.
Lead recruitment, retention, associate development, coaching, training, motivation, evaluation, communication, and performance management.
Develop annual departmental budgets and continually analyze budget and technical reports.
Interpret and evaluate staff reports.
Oversee accounts payable and receivable in accordance with company and business-line guidelines.