Fleet Manager

Shepherd Electric Company • SES Richmond, VA

9d • Onsite

About The Position

The Fleet Manager is a floor-present, outcome-owning leader at Shepherd Electric Supply’s Laurel Distribution Center. Working alongside the Operations Manager, this role coordinates shipping, receiving, inventory, and fleet operations so the four functions remain aligned, accountable, and operating to standard. The Fleet Manager monitors performance and KPIs, identifies inefficiencies, drives corrective action and process improvements, and develops department leads. The position involves active coordination with drivers, dispatch, branches, sales, purchasing, and other teams, as well as leadership of a 20-person shipping team. The Laurel DC operates 24 hours a day, Monday through Friday, and the manager may need to cover other shifts as operational needs require.

The role is responsible for accurate outbound fulfillment, receiving and inventory integrity, on-time delivery coordination, equipment and facility safety, and development of a capable team. The manager is expected to investigate root causes of process failures and inventory discrepancies, resolve delivery exceptions in real time, and maintain consistent accountability and communication. Success includes reliable coordination across all four functional areas, accurate and timely orders and inventory, proactive KPI-based improvement, and department leads taking increasing ownership.

Requirements

• 5+ years of experience in warehouse or distribution operations, with manager or management responsibility across multiple functional areas.
• Demonstrated experience coordinating shipping, receiving, inventory, and transportation functions in a high-volume environment.
• Strong knowledge of inventory control processes, order fulfillment, carrier coordination, and fleet management.
• Proficiency with warehouse management systems (WMS), inventory control software, Microsoft Excel, and Outlook.
• Forklift, pallet jack, and reach truck certification, or ability to obtain certification through onsite training.
• Analytical and problem-solving skills, with a demonstrated focus on process improvement and KPI-driven performance.
• Strong verbal and written communication skills and ability to collaborate across departments, branches, suppliers, and customers.
• Familiarity with transportation regulations, safety standards, and warehousing best practices.
• Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role.
• Valid driver’s license.
• Ability to successfully complete pre-employment screening requirements.

Nice To Haves

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field; equivalent experience is considered.
• Electrical product knowledge.

Responsibilities

• Coordinate shipping, receiving, inventory, and fleet operations at the Laurel Distribution Center alongside the Operations Manager.
• Ensure outbound orders contain the correct products and quantities and complete, accurate documentation; verify shipment paperwork before departure.
• Prioritize time-critical and flagged orders, communicate with affected teams, coordinate staging, and ensure drivers depart on time.
• Ensure will-call orders are staged and ready before customers arrive.
• Select, onboard, coach, and develop the 20-person shipping team, including leads; build team depth and continuity across shifts.
• Manage timecards, performance evaluations, day-to-day accountability, delegation, and follow-up; promptly escalate performance or conduct concerns to the Operations Manager.
• Support inbound receiving by ensuring freight is received accurately and exceptions are documented before products enter inventory.
• Coordinate fulfillment, inventory, and receiving staff to maintain inbound and outbound flow and avoid bottlenecks.
• Investigate inventory discrepancies to identify root causes and flag recurring patterns to the Operations Manager.
• Coordinate with dispatch and drivers to ensure accurate, on-time deliveries across Southern and Western Maryland, Washington, DC suburbs, and Northern Virginia.
• Coordinate truck maintenance proactively and partner with dispatch and branch operations to resolve delivery exceptions in real time.
• Maintain safe, organized shipping operations; oversee pre-shift equipment inspections and ensure maintenance needs are reported and resolved.
• Operate and ensure team compliance with forklift, pallet jack, and reach truck certification requirements; model and enforce safety standards.
• Identify and address shipping inefficiencies, recurring errors, and workflow friction; recommend and test improvements to accuracy, speed, and team capacity.
• Communicate proactively with sales, counter, purchasing, and branch teams about outbound status and exception resolution.
• Monitor KPIs, identify performance gaps, and drive corrective action and continuous improvement.
• Cover other shifts when operational needs require it.

Benefits

• Medical, dental, and life insurance.
• Prescription drug coverage.
• Paid vacation and personal time.
• 401(k) with employer match.
• Competitive salary with opportunity for growth.
• Stable organization with over 130 years of industry leadership.
• A culture where reliability is noticed, ownership is rewarded, and people come first.
• A company scaling into new markets with paths to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed