Fleet Manager

RIVERSIDE TRANSPORT GROUP•North Little Rock, AR

11d

About The Position

The Fleet Manager serves as a driver’s supervisor and representative within Operations, managing driver performance and serving as the primary communication link between the company and assigned drivers. The role works to achieve optimal driver and customer satisfaction and is responsible for an assigned board of tractors and drivers. The Fleet Manager communicates load information, advances, purchase orders, maintenance coordination, performance counseling, and company news to drivers. The position oversees data-entry accuracy, driver turnover, utilization and mileage, on-time service, and safety performance. It also coordinates preventative maintenance, shares road conditions and restrictions provided by the Safety Department, communicates driver medical or attendance issues to HR, and ensures driver complaints are escalated and addressed promptly. The role collaborates with Load Planners, other Fleet Managers, and Service and Breakdown departments to plan workload, maintain equipment, and meet service schedules. The Fleet Manager must plan ahead in rapidly changing situations, stay organized and engaged with team members, and maintain a positive, team-oriented attitude.

Requirements

Associate degree or 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or organization employees.
Knowledge of TMW Database software, Microsoft Excel, and Microsoft Outlook.
Ability to make decisions with little supervision.
Intermediate user ability with Microsoft Excel.
Ability to meet the physical demands of the role, including occasional standing and walking and occasionally lifting or moving up to 10 pounds.
Close, distance, peripheral, and depth perception vision abilities.

Nice To Haves

Two-year degree in a related field.
Three years of experience in transportation.

Responsibilities

Serve as the driver’s supervisor and representative in Operations and act as the primary communication link to drivers.
Communicate load information, advances, purchase orders, maintenance coordination, performance counseling, and general company news and information to drivers.
Manage an assigned board of tractors and drivers to support optimum performance.
Maintain data-entry accuracy, with a stated target of 97%.
Manage driver turnover, with preventable turnover not to exceed the stated 115% threshold.
Manage utilization and mileage, with an overall utilization target of 310–326 MPU; dedicated-freight goals may be adjusted for the business unit.
Communicate customer expectations to drivers and work to minimize service failures.
Monitor overall safety performance, including hours of service, unsafe driving, and CSA scores.
Ensure drivers are current on preventative truck maintenance.
Update drivers on road conditions and restrictions communicated by the Safety Department.
Communicate driver medical conditions or attendance issues to HR in a timely manner.
Handle driver complaints, escalate them to the appropriate person or department, and ensure they are addressed promptly.
Work with Load Planners and other Fleet Managers to plan future workload.
Coordinate with Service and Breakdown departments to maintain equipment and meet service schedules.
Plan ahead amid rapidly changing situations, stay organized and engaged with team members, and maintain a positive, team-oriented attitude.
Maintain a positive attitude with coworkers and the supervisor and exercise the speed of trust when issues arise.