Fleet Implementation Specialist

U.S. Bank • Minneapolis, MN

21h • Hybrid

About The Position

The Fleet Implementation Specialist plays a key role in the design, development, and execution of assigned client implementations, including solution design, onboarding, and system integrations. This role requires effective collaboration with internal stakeholders and external customers while exercising independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards. The Specialist serves as the primary point of contact throughout implementation and is accountable for building strong consultative client relationships that drive customer satisfaction, product adoption, and utilization. Responsibilities include delivering a high-touch customer experience, providing training, strategic guidance, and best practice recommendations, and supporting customers in optimizing program performance. This role requires a strong understanding of the technical aspects of the company’s products and services, including file and API integrations and how those solutions connect with customer operations. The Specialist must take a solutions-oriented approach to onboarding fleet customers, present integration options, recommend appropriate solutions, and address technical questions and concerns throughout the implementation process.

Requirements

• Bachelor's degree, or equivalent work experience
• Eight or more years of direct experience with project management responsibilities

Nice To Haves

• 5+ years of experience in project management activities
• 3+ years of experience working with APIs and/or other integration solutions with external stakeholders
• Familiarity with financial services, payments, or fleet/card-based solutions
• Strong project management, organizational, technical and analytical skills
• Proficient in working effectively with a variety of function groups to assemble customer solutions
• Excellent presentation, training, verbal and written communication skills
• Demonstrated ability to manage multiple implementations simultaneously while meeting deadlines
• Effective problem-solving skills; self-motivated, self-starter

Responsibilities

• Design, development, and execution of assigned client implementations
• Solution design, onboarding, and system integrations
• Collaborate with internal stakeholders and external customers
• Deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards
• Serve as the primary point of contact throughout implementation
• Build strong consultative client relationships
• Drive customer satisfaction, product adoption, and utilization
• Deliver a high-touch customer experience
• Provide training, strategic guidance, and best practice recommendations
• Support customers in optimizing program performance
• Understand the technical aspects of the company’s products and services, including file and API integrations
• Take a solutions-oriented approach to onboarding fleet customers
• Present integration options
• Recommend appropriate solutions
• Address technical questions and concerns throughout the implementation process

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior