Implementation Specialist
LCP TRACKER INC•New Braunfels, TX
•$23 - $25•Onsite
About The Position
Implementation Specialists partner directly with LCPtracker Customer Success Managers and Sales Teams to provide comprehensive, timely, and accurate configuration of LCPtracker software solutions to help meet customer’s business needs.
Requirements
- Customer Service/Software Implementation experience
- Microsoft 365 application competence
Nice To Haves
- College degree
- Salesforce experience
- Construction Compliance Knowledge
- LCPtracker applications
Responsibilities
- Perform requirements gathering, configure software to help meet individual client's compliance needs, including system settings, and lead training for account administrators and users.
- Build positive relationships with customers and create raving fans.
- Maintain comprehensive documentation on all processes and activities and provide details to the Customer Success Manager regarding areas of follow-up needed for customer implementations.
- Participate in internal project teams and initiatives, as assigned.
- Maintain basic employee requirements: managing schedule, completing expense reports, updating weekly KPIs, reporting work hours in LCPtracker’s HR application, etc.
- Attend special training, user group meetings and the LCPtracker Conferences, such as Ignite and Spark, as required.
- Conduct training session for Administrators, Contractors and Prime Approvers on an as-needed basis
Benefits
- Paid Time Off
- 10 Paid Holidays
- Phantom Stock
- 401k Plan with up to 4% company match
- Medical Benefits (Health, Vision and Dental)
- Life Insurance (company paid)
- Long-Term Disability and Short-Term Disability (company paid)
- Employee discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
