Implementation Specialist

Office Depot•Boca Raton, FL

2d•$59,000 - $90,000•Hybrid

About The Position

The Implementation Specialist will review all RFPs with an expected revenue above $250,000 to provide accurate responses to customer questions highlighting ODP Business Solutions’ abilities and our capability to seamlessly integrate business by providing the solutions that will have the best impact for the customer and their end users. The Specialist will participate in Customer Sales Meetings to present ODP Business Solutions’ implementation process to new customers and effectively transition new business with no impact to their end users. This person will also ensure all internal resources are aligned and appropriate partnerships are created prior to the award of the business, allowing for up front customer interaction and relationship building. They will partner to develop strategic processes for continuous improvement of the Implementation Services team. This will include new project management processes, innovative project management tools and continued relationship building.

Requirements

Bachelor's degree or equivalent experience
Business Management or related disciplines
5 years of experience in project management and sales presentations
MS Office Suite, CRM systems (preferably SalesForce.com)
Must demonstrate an understanding of the industry, the current trends, and leverage that information to the benefit of ODP Business Solutions and the customer.
Experience and comfort in the sales process
Ability to communicate at all levels
Excellent presentation skills both virtual and in-person

Nice To Haves

PMP (preferred)
Positive and Engaging
Independent and self-motivated; Action oriented
Integrity, Accountability & Trust
Demonstrate passion for the brand, products, services and solutions offered to our customers
Must possess a desire to continually develop skills and product knowledge
Drive for Results
Decision Quality
Patience

Responsibilities

Serve as the overall project lead and main contact throughout the integration and implementation process of new contracts.
Lead communication with customers and internal partners, set expectations, communicate timelines, and ensure full understanding and progress of all projects.
Own projects through completion by following up with task owners, documenting progress, and ensuring timely completion.
Identify risks, implement resolutions, and clearly communicate customer expectations and program scope.
Coordinate and deliver training for both the sales team and customers to ensure successful implementation and understanding of solutions.
Provide regular status updates to business partners, such as Sales Directors, while resolving escalated issues related to account structure, billing, ecommerce, and reporting.
Streamline and improve implementation processes to maintain competitiveness and accelerate revenue generation.
Work with Sales Management to provide continued enhancements to existing business, ensuring cost-saving solutions and positive impacts for customers in a changing environment.