Implementation Specialist

DTN • Omaha, TX

1d • $58,000 - $77,000 • Remote

About The Position

DTN is seeking an experienced Implementation Specialist to join our Professional Services team and support the successful deployment of enterprise-grade SaaS and RaaS solutions for global customers. This role plays a critical part in bridging technical implementation and business value realization, helping customers achieve rapid adoption, operational efficiency, and long-term success with DTN solutions. The ideal candidate combines strong technical aptitude, customer engagement skills, project management capabilities, and implementation expertise to deliver seamless customer onboarding, configuration, integration, testing, and training experiences.

Requirements

• 5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions
• Strong technical aptitude with the ability to quickly learn and apply new technologies and platforms
• Experience with solution design, configuration, integration, testing, and validation
• Strong problem-solving and critical-thinking skills
• Proven project management experience with the ability to drive initiatives from planning through execution
• Experience working cross-functionally with customers, architects, project managers, and technical stakeholders
• Excellent communication and interpersonal skills with the ability to engage effectively at all organizational levels
• Strong analytical and strategic thinking skills
• Customer-centric mindset with a passion for delivering value and driving customer success
• Bachelor’s degree required

Nice To Haves

• Experience within agriculture, energy, transportation, or weather-sensitive industries
• Familiarity with service design methodologies and project management tools
• Experience supporting enterprise SaaS implementations in complex customer environments

Responsibilities

• Partner with customers to understand business requirements, operational workflows, and technical objectives
• Translate customer requirements into implementation designs and configuration plans
• Configure DTN platforms to support customer use cases, integrations, workflows, and data mapping requirements
• Develop and execute testing strategies to validate implementation quality and functionality
• Execute implementation plans aligned to customer business goals and timelines
• Support development of implementation documentation, best practices, and training materials
• Collaborate with customers on technical migrations, organizational adoption, and change management activities
• Assist in developing project plans, RACIs, and customer implementation strategies
• Lead customer meetings, stand-ups, and implementation status reviews
• Identify and resolve implementation, integration, and adoption issues throughout the deployment lifecycle
• Proactively manage implementation risks, dependencies, and roadblocks
• Deliver customer training and knowledge transfer to support adoption and self-sufficiency
• Partner cross-functionally with Project Managers, Transformation Consultants, Sales, Product, and Support teams to ensure coordinated delivery
• Document implementation decisions, lessons learned, and best practices to support future enhancements and scalability
• Provide customer and implementation feedback to Product and Engineering teams to support continuous improvement

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level