Implementation Specialist
Xenium HR•Pacific or Mountain time zones, OR
•Remote
About The Position
The Implementation Specialist works with a cross-departmental team to configure systems and provide technical support for new clients on the payroll platform. This role involves data conversion, client training, and ensuring accuracy in system setup and data mapping. The specialist needs strong organizational skills, a client-service mindset, and the ability to manage multiple projects simultaneously. The role also includes supporting the HRIS team, documenting processes, and individual development.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field or 3–5 years of experience in payroll processing and implementation, client onboarding, client services, or project management, in a PEO, HR outsourcing, payroll, or HRIS environment required.
- PrismHR experience as a technical service provider required.
- Strong customer-facing experience in an implementation or onboarding role; works collaboratively within a cross-functional team.
- Project management & organizational skills – ability to manage multiple client implementations simultaneously.
- Superior attention to detail & a knack for data analysis and critical thinking.
- Process improvement mindset – ability to identify inefficiencies and suggest improvements to the implementation process.
- Adaptability & flexibility - ability to work in a fast-paced environment with shifting priorities.
Responsibilities
- New client set up inside Payroll/HRIS platform
- Lead live Payroll/ HRIS system troubleshooting and/or client system training
- Quality control, auditing (data + system configuration/setup)
- Accurately map prior payroll data to Payroll/ HRIS platform with understanding impact configuration on federal, state and local taxes
- Process first payrolls accurately, on time, and in accordance with wage and hour laws and Xenium best practices
- Configure and test GL file as requested (new & existing clients)
- Work collaboratively with the Payroll Team to ensure a smooth transition of the client to ongoing service, including relevant checklists, details discovered during implementation, report needs, etc.
- Contribute to HRIS Team queue case management, responding to internal tickets and escalations and resolving timely.
- Process payrolls for existing clients in collaboration with the Payroll Team for out-of-office coverage of Payroll Specialists.
- Back-up resource for system demos for prospective clients
- Seek process improvement for implementation cycle and overall internal and client experience for implementation and document in knowledgebase as needed.
- Support with written training guides, video tutorials, and other client training resources
- Continuously expand knowledge on payroll system and processes
Benefits
- Employer paid medical, dental, vision
- FSA for health & dependent care
- Life & Disability plans
- Employee Assistance program
- Wellness program
- 401k with match
- Profit Sharing program
- Paid time off
- Paid holidays of your choice
- Tuition/educational assistance for undergraduate degrees
- Sabbatical and travel awards starting at 10 years
- Professional development book clubs and cultural awareness & appreciation conversations
- Regular training events
- Peer Recognition & Reward program
- Employee referral bonus
- Business referral bonus
- Discounts on Stoller wine
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
