Implementation Specialist

Onbe•Buffalo Grove, IL

5d•Hybrid

About The Position

The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the lifecycle with a focus on speed, quality, and client satisfaction at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Requirements

Bachelor’s degree
2+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies.
Excellent business writing and communication skills
Knowledge of Microsoft programs including Word, Excel, and PowerPoint

Nice To Haves

Preferred experience in implementing and managing projects across multiple platforms
Familiarity with the payment industry ecosystem preferred but not required

Responsibilities

Manage cross-functional activities that support low/mid-level scale implementations; deliver programs accurately, and within agreed-upon timelines.
Serve as single point of contact for all change orders, escalations on existing client program base.
Execute effective implementation methodology and customize project plans based on internal processes, configuration requirements, and client needs.
Coordinate project deliverables among internal teams ensuring adherence to defined service level agreements.
Maintain accurate project status to achieve deliverables and keep task owners apprised on next steps.
Escalate barriers to project success, partnering closely with Client Support and Leadership to action and resolve issues quickly.
Configure and test internal systems to verify all program requirements have been fulfilled.
Adhere to all Risk and Compliance policies and procedures.