Fleet Health Specialist

Waymo • San Francisco, CA

27d

About The Position

Waymo is an autonomous driving technology company focused on building the Waymo Driver and scaling autonomous fleet operations. The Fleet Health Specialist supports fleet health across multiple markets by turning data into actionable insights, tracking fleet performance and issue resolution, and driving technical and operational improvements. The role reports to the Fleet Manager and works closely with Operations, Engineering, data science, fleet tooling teams, and external suppliers. It includes travel to operational regions for fleet inspections and verification of operational and technical interdependencies.

Requirements

• B.A., B.S., and/or an automotive technology degree.
• At least 3 years of experience in automotive service, fleet management, and/or automotive technology development.
• Demonstrated ability to execute and facilitate technical root cause analysis initiatives alongside engineering partners.
• Strong competency with Google Workspace tools or equivalent word-processing, spreadsheet, and slide-deck tools.
• Excellent written and verbal communication, documentation, and presentation skills.
• Ability to facilitate clear communication and collaboration across organizational levels and influence large cross-functional teams.

Nice To Haves

• Diagnostic troubleshooting experience with HV, CAN, FlexRay, LIN, HVAC, cooling, chassis, and suspension.
• Technical understanding of complex automotive and autonomous driving systems, systems diagnostics best practices, and root cause analysis best practices.
• Experience with an automotive OEM.
• Ability to debug complex electrical, mechanical, optical, and software systems.
• Experience with SQL, R, or another data analytics language.
• Demonstrated ability to partner with and align executive stakeholders across diverse geographic and functional landscapes.

Responsibilities

• Perform quantitative and qualitative analyses with internal partners and stakeholders, translating data into actionable insights for fleet health metrics across multiple markets.
• Work with fleet tooling and data science teams to improve data signal availability and define metric calculations.
• Deliver recurring reports on fleet performance against availability targets, report progress against issue resolution paths, and escalate findings to Engineering and Operations teams as needed.
• Drive corrective actions by establishing process, policy, and technical functionality requirements to mitigate scaled risk, reduce disruption, prevent issue recurrence, and ensure resilient fleet operations.
• Analyze end-to-end capability recovery metrics, generate reports on offline-time attribution, and drive cross-functional technical and operational improvement efforts.
• Travel to operational regions to conduct fleet inspections and verify technical and operational interdependencies needed to ensure fleet online rates.
• Build collaborative relationships with Operations, Engineering, and external suppliers to support consistent and effective issue-response strategies.

Benefits

• Discretionary annual bonus program, subject to eligibility requirements.
• Equity incentive plan, subject to eligibility requirements.
• Company benefits program, described as generous and subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level