Flat Rate Technician

Penske Automotive Group•Los Gatos, CA

2d•Onsite

About The Position

Porsche Stevens Creek Los Gatos Service Center, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to provide excellent customer experiences. The technician performs repairs and maintenance in accordance with factory and dealership specifications and time standards. Compensation is production-based, starting at a flat rate of $40 per hour, with expected annual pay of $80,000–$200,000 based on productivity and qualifications. The role is primarily based in an automotive shop. The covered workspace may be subject to heat, cold, and work-related safety hazards, and regular loud noise. The technician works with Service Advisors and is responsible for quality, timely repairs, accurate estimates and work orders, and compliance with applicable safety and environmental regulations. There is no supervisory responsibility. Evening, weekend, and holiday hours may be required.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Safe working knowledge of shop tools and equipment.
Three or more years of dealership experience.
High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Attention to detail and commitment to quality.
Ability to use technical reference materials and manuals in written and online formats.
Ability to explain technical terms to a non-technical audience.
Effective time management and prioritization skills.
Ability to work evening, weekend, and holiday hours as required.
Ability to perform the stated physical demands, including prolonged standing and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
Ability to talk and hear.
Ability to lift or carry heavy objects as described, using an assistance device as required or available.

Nice To Haves

Brand knowledge.
Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification.

Responsibilities

Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
Help ensure customers receive a world-class service experience throughout vehicle repairs.
Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
Clearly communicate technical information about customer vehicles to Service Advisors.
Meet manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
Follow applicable federal, state, and local requirements for shop operations, including hazardous-waste handling and disposal, OSHA requirements, and the use of personal protective equipment.
Follow processes that promote repair quality and workplace safety.