Flat Rate Technician
About The Position
Gateway Toyota, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering excellent customer experiences through high-quality, timely vehicle service. Technicians communicate technical information to Service Advisors, maintain accurate estimates and work orders, and follow safety regulations and manufacturer standards. The position primarily works in an automotive shop environment and has no supervisory responsibilities. Pay is $20.00–$35.00 per hour.
Requirements
- High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
- At least three years of dealership experience is requested in the job posting.
- Safe working knowledge of shop tools and equipment.
- Knowledge of automotive systems, tools, and repair processes.
- Exceptional customer service skills and the ability to listen to customers and determine how to assist them.
- Excellent communication skills, including the ability to explain technical terms to non-technical audiences.
- Ability to work well in a team and in a fast-paced, results-driven environment.
- Attention to detail and commitment to quality.
- Ability to use technical reference materials and manuals in written and online formats.
- Effective time management and prioritization skills.
- Reliability, enthusiasm, friendliness, a positive team-player attitude, and a strong work ethic.
- Ability to comply with safety requirements and processes.
- Ability to work evening, weekend, and holiday hours as required.
Nice To Haves
- Brand knowledge is preferred but not required.
- Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
- ASE Certification is preferred.
Responsibilities
- Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
- Provide customers with a high-quality service experience throughout vehicle repairs.
- Communicate technical information about customer vehicles clearly to Service Advisors.
- Comply with manufacturer quality and timeliness standards for repair and maintenance work.
- Ensure estimates and work orders are accurate.
- Follow applicable federal, state, and local shop-operation regulations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
- Follow established processes to ensure quality and safety.
Benefits
- Medical, dental, and vision health care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
- State-of-the-art facilities and excellent working conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
