Fitness Sales Associate

AFG HoldCo LLC•Lakeway, TX

7h•Onsite

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at Austin Fitness Group (AFG) studios. As a key point of contact for prospective and current members, the role shares the brand story, drives membership sales, and builds relationships that support retention. The Sales Associate partners with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and ensure a seamless studio experience. The role reports directly to the Studio Manager. The position is primarily based in a fitness studio, with duties at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members, extended periods of standing and walking, and administrative tasks using computers, phones, and standard office equipment. The environment may have moderate to loud noise due to music and group fitness classes. Occasional offsite community events or activities may be required. No travel is anticipated unless needed for training or other company needs. The role requires frequent standing, walking, and moving throughout the studio; regular communication, including talking and hearing in a potentially loud environment; and vision abilities including close and distance vision, peripheral vision, depth perception, and adjusting focus. Occasional lifting, carrying, pushing, or pulling of items weighing approximately 25–30 pounds, along with bending, reaching, and light cleaning, may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability to work effectively in a team and collaborate across functions.
Strong communication, listening, and relationship-building skills.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organization, attention to detail, and time management skills.
Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
Proactive, reliable, consistent, self-motivated, and results-oriented approach.
Professionalism and a positive service attitude.
Ability to demonstrate integrity, mature confidence, emotional intelligence, flexibility, and sound judgment.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, communicate membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Achieve individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement and participation in community events and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate commitment to exceptional customer service and AFG core values.