Fitness Manager (CL)

The Edge Fitness Clubs•Crystal Lake, IL

About The Position

The Fitness Manager leads the club’s fitness services department, overseeing its financial performance, sales, staffing, and day-to-day operations. The role works closely with the Membership department to support fitness assessments and sales, maintains consistent presentation standards, develops lead-generation strategies, and manages fitness products and supplement inventory. The manager recruits, hires, onboards, schedules, coaches, and performance-manages Personal Trainers. They communicate department initiatives and standards, support staff development, and foster a positive workplace with opportunities for advancement. This is a full-time, exempt position with varying hours that frequently include long hours and night or weekend work; work on the last day of the month may also be required.

Requirements

Ability to create and sustain a service culture focused on hospitality, caring, welcoming, and fun.
Passion for fitness and demonstrated knowledge of fitness equipment and wellness strategies.
Strong oral and written communication, interpersonal, and relationship-building skills.
Strong MS Office skills and ability to adapt to new technologies.
Demonstrated ability to motivate and influence all levels of the organization.
Strong time-management skills.
Two years of related sales experience.
Two years of experience in the fitness industry.
At least two years of leadership and people-management experience, including success leading, coaching, and motivating teams and individuals to achieve goals across multiple locations.
Current CPR and First Aid certifications, maintained throughout employment.
Current personal training certification within 60 days of employment; accepted certifications include NASM, NSCA, ACE, ISSA, and NFPT.

Nice To Haves

A related university degree in Exercise Science, Exercise Physiology, or Kinesiology, or equivalent experience, is strongly preferred.

Responsibilities

Direct the department’s financial performance across fitness services.
Meet personal and club monthly sales KPI targets.
Manage Personal Trainer payroll and expenses.
Partner with the Membership department to book initial fitness assessments and build value during membership tours.
Ensure personal training presentations and fitness assessments (VFPs) follow standardized corporate standards.
Develop lead-generation strategies with the team to achieve lead targets.
Set fitness services sales goals for Fitness Consultants and front desk employees.
Lead fitness products at the location and manage supplements and inventory.
Work with the Admin Specialist to manage supplement profit and loss, and follow through on supplement handoffs.
Recruit, hire, and onboard Personal Trainers to maintain staffing at forecasted budget levels.
Participate in Personal Trainer performance assessment and termination processes in partnership with HR and management.
Develop a high-performing team through coaching, teaching, and training.
Manage fitness staff performance and KPIs.
Build staff knowledge of fitness products, including supplements and personal training.
Schedule and conduct mentoring time with Personal Trainers.
Communicate department initiatives, standards, and directives.
Create a positive, healthy workplace that offers staff advancement opportunities.
Lead, interview, hire, schedule, and performance-manage all Personal Trainers in the club.

Benefits

Free gym membership.
Tiered medical, dental, and vision benefits for employees and their families.
PTO and paid holidays.
401(k) plan.
Discounts on personal training, apparel, shake bar, and Edge Kids.
Team building and leadership and development training, with opportunities to advance.
Reimbursement for training certifications.
Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.
Fun work environment and culture.

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