Assistant General Manager (CL)

The Edge Fitness Clubs • Crystal Lake, IL

1d

About The Position

The Assistant General Manager at The Edge Fitness Clubs provides managerial oversight of the front desk department, including front desk personnel and maintenance, and communicates with department heads about departmental performance. The role recruits, interviews, hires, schedules, and develops front desk employees, while managing staffing changes and keeping scheduling within payroll budgets. It also supports club financial performance, member service and complaint resolution, and ensures employees follow club policies, presentation, grooming, and uniform standards.

The position includes daily facility walk-throughs to check that building assets are maintained safely and promptly, club areas are clean and organized, locker rooms and sauna are in order, the shake bar is clean, and temperature, television, and music settings meet club standards. The Assistant General Manager meets with the management team daily to strategize toward club goals and participates in weekly staff meetings focused on team building, education, and KPI communication. The position supervises Fitness Consultants and serves as Manager on Duty when the General Manager is not in the building.

Requirements

• Energy and enthusiasm.
• A passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large cross-functional teams, including proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including Front Desk Personnel and Maintenance, and communicate regularly with department heads about departmental performance.
• Recruit, interview, and make hiring decisions for new front desk employees.
• Authorize and approve staffing changes, including hires, promotions, and terminations.
• Schedule front desk employees to ensure appropriate staffing and meet goals within payroll budgets.
• Foster a positive, healthy workplace focused on continuous improvement.
• Coach, train, and develop front desk staff in sales and customer service through practice and training.
• Connect members with areas of interest and help them make use of The Edge's services.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving monthly and yearly financial performance of the club.
• Monitor Fitness Consultants' interactions with members in person and by phone, and ensure compliance with policies, procedures, grooming, and uniform standards.
• Conduct daily club walk-throughs to check maintenance, cleanliness, organization, locker rooms, sauna, shake bar, temperature, television, music, and overall facility standards.
• Meet daily with the management team to strategize on reaching club goals.
• Participate in weekly staff meetings to support team building, education, and communication of team KPIs.
• Supervise Fitness Consultants and serve as Manager on Duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Tiered health benefits, including medical, dental, and vision.
• PTO and paid holidays.
• 401(k) plan.
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team builders and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and an Employee Assistance Program.
• Fun work environment and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed